We have the answer
Easily set up a repayment plan in your customer portal. You determine the amount of your monthly installment, the payment date, and the payment method.
Use the convenient rate calculator in your customer portal to find the monthly rate that fits your individual living situation.
Online registration is simple and fast. You need your date of birth, last name and Hoist Finance customer number. You will find this on each of our letters and in each of our emails to you.
Have you forgotten your password? No problem!
To regain access to your customer account, you need to reset your password.
Have you logged in with a social login (Apple/Google)?
Then you need to reset your Apple/Google password.
So that you can reset your password directly via our website in future, we recommend that you register via your e-mail address.
Have you forgotten your user name or has resetting your password not helped?
Then you can register again on the Login page under "Forgot email or password?
This will delete your previous login data and you will have to complete the registration process again.
If you still need help accessing your online account, please call us directly or request a call back.
If you were unable to log in, please contact us at:
0800 46 47 800
If you think you have already settled the claim or think it is a case of mistaken identity and we are contacting you by mistake, please contact us. Together we will clarify your questions.
You can find your reference number on any correspondence we send you such as emails or letters.
If you cannot find your reference number, you can call us directly or send us a message and we will assist you.
Alternatively, you can register for an online account without your reference number by providing additional details here.
The quickest way to retrieve your balance is through your online account on our self-service portal. There you will also find options to create or amend your payment plan, view transaction history, update your contact details and see what offers may be available to you.
To view your balance simply Register or Log in to your online account.
If you cannot access your online account, please call us directly or Request a call back.
You can make a one-off instant payment without registering for an online account. However, many customers prefer to set up a flexible payment plan. Regular payments are often a more effective way of paying what you owe, as they can be easier to manage.
Register or Log in to your online account to set up a payment plan.
If you cannot make a one-off payment or access your online account to set up a payment plan, please call us directly or request a call back and we will assist you.
You can make a one-off instant payment without a payment plan and without registering for an online account. However, many of our customers prefer to set up a flexible payment plan. Regular payments are often a more effective way of paying what you owe, as they can be easier to manage and maintain.
Register or Log in to your online account to set up a payment plan.
If you cannot make a one-off payment or access your online account, please call us directly or request a call back.
If you would like to set up a standing order or pay us by bank transfer, please use the following bank details:
IBAN DE45350700300324400105
BIC DEUTDEDE350
Reason for payment Your Hoist Finance customer number
You will find your customer number on our letters and in our e-mails to you.
Please transfer exclusively to the bank account listed above.
Payments can take up to 24 hours to process and appear on your account. If, after 24 hours, your transaction is still not appearing, you should check the status with your bank.
If your bank reports the transaction as successful, please call us now or request a call back.
We accept a wide range of payment types, including:
- Bank transfer
- Direct debit
- Paypal
- Creditcard
-Klarna instant bank transfer
- Apple Pay
- Google Pay
You can make a one-off payment without registering for an account.
Alternatively, you can create or amend a payment plan by registering or logging in to our self-service portal.
If you can't make a one-off payment or access your Customer Portal account to set up a payment plan, call us or ask for a callback so we can help you.
Or make a transfer yourself by entering these bank details:IBAN DE45350700300324400105
BIC DEUTDEDE350Reason for payment Your Hoist Finance customer number
You will find your customer number on our letters and in our e-mails to you.
Please transfer exclusively to the bank account listed above.
We understand that circumstances can change. If your payment plan no longer works for you, you can amend it through our self-service portal directly within your online account.
To amend your payment plan, Register or Log in to your online account.
If you cannot access your online account, call us or ask for a callback so that we can help you.
We understand that circumstances can change. If your payment plan no longer works for you, you can adjust your repayment amount through our self-service portal directly within your online account.
Cancellation of your payment plan is not possible in the customer portal, for this please contact us by phone.
To amend your payment plan, Register or Log in to your online account.
If you cannot access your online account or want to cancel your payment plan, please call us directly or request a call back.
You will receive an account closure confirmation by us within 40 working days of the final payment. If you still need to receive your account closure confirmation, please check that you have made your final payment.
If you have, please requestthe account closure confirmation using our contact form here.
You can see all the payments you've made to us in your online account through our self-service portal.
To view your transaction history Register or Log in to your online account.
If you cannot access your online account, please Request a call back or call us.
If you want a statement of your payments to the original bank or lender where you originally took out the loan, please get in touch with them directly.
If you believe you have already settled the claim or think it is a case of mistaken identity and we are contacting you in error, please contact us.
Together we will clarify your questions.
Please send us a message via our contact form, including your transaction receipts. Alternatively, you can choose to contact us via call.
If you have received a notice from us regarding a debt that you do not recognize, it could be because the bank or lender that you took out the loan with has sold the outstading debt to Hoist Finance.
Please contact us directly and we will happily assist you in understanding the status of your account.
If you are receiving correspondence from us that is intended for someone you do not recognise, please do not hesitate to call us and or request a call back to inform us about it. Our team will take steps to obtain the correct address for the intended recipient and remove your contact details from our system.
We always strive to give our customers the best possible service. If you are not satisfied with your experience with us, please let us know about it.
To submit a complaint, please do so by using our contact form.
A member of our complaints team will follow up within 7 days.
Creating an online account is quick and easy. We recommend you to create your online account using the reference number we provided in all previous correspondence. This way, our system will have the best chance of matching you to your account to grant you access.
You can register with your reference number here.
However, if you cannot access your reference number, you can create an account by providing additional details here.
If you cannot gain access for whatever reason, please call us directly or request a call back, and we will assist you.
Most queries can be dealt with on our website and via your online account for your convenience.
By creating and/or logging into your online account, you can:
- Check your balance and transaction history
- Set up or amend a payment plan
- Update your contact details
- See what offers may be available to you
Registering your account is simple and fast and provides you secure access at a time and place that suits you. Register or Log in to gain access.
You can also make a one-off payment without registering for an account.
If you have other questions or still need to contact us, please call us directly or request a call back.
You may not be eligible to register for an online account because you are unauthorised.
To find out more and manage your account, call us directly or request a call back.
When banks or lenders try but cannot collect a debt, some will decide to sell the debt to Hoist Finance. In that event, we have contacted you to provide a welcome pack and a Notice of Assignment, confirming that we have taken over the debt & the outstanding balance is now owed to us. In addition, your previous lender should also have contacted you to confirm that they have sold your debt to us.
Moving forward, we will communicate with you to provide tips and solutions to help you get your finances back on track. We're here to help! Please do not hesitate to call us directly or request a call back if you have any questions.
You can find your original lender or creditor details in our first correspondence. Alternatively, you can obtain that information via registering and/or logging on to your online account through our self-service portal.
Register and/or Login to see details of the original lender or creditor.
If, for whatever reason, you may not be able to access your online account, please request a call back or call us and we will provide you with the details of your original lender or creditor.
The termination of a contractual relationship by your financial institution, in particular a loan agreement, may result in a so-called negative entry in the SCHUFA. This can, for example, make it more difficult to take out further loans or conclude a mobile phone contract. Please note that a loan is only reported as settled in the SCHUFA when it has been repaid in full.
If you have further questions about a Schufa entry related to our existing claim, please contact our Schufa experts by phone at +49 203 7569-1251 or by e-mail.
For general questions and more detailed information on Schufa entries.- scores etc. please visit the homepage www.meineschufa.de
Are you running a small or medium-sized enterprise (SME), are you self-employed, a freelancer or are you one of the founders of a start-up?
Then you can take advantage of TEAM U's free help to get your finances back on track. Click here to go to the TEAM U website.
Our cooperation with TEAM U does not include any exchange of data and information. Should you seek help from TEAM U, it is an independent connection between TEAM U and you.
If you would like to fill out one of our forms and send it to us, you can access them in the form center.
