Cookie Policy – GDPR

We typically use cookies to improve your overall experience, for example by being able to remember who you are and where in the website you have visited. A cookie is a small text file that is stored on your computer or mobile device by the web server supplying the website. The below information will describe which cookies are used for and how they can be disabled. Cookies are NOT viruses and cannot be used to execute programs. In many cases, a website needs to use a cookie in order to function correctly.

We use two different types of cookies on our websites :

  1. A session cookie is a temporary cookie which is erased when you close the browser. The session cookie is used to keep track of which Hoist Finance web server you were connected to when you first loaded the site. Many websites including this site use more than one web server to handle and spread the traffic. It is important for the website to be able to know which web server is dealing with your traffic and so the session cookie contains that information.
  2. A persistent cookie is the type of the cookie which remains on your computer or mobile device for a predefined period of time. Persistent cookies are used to collect visitor behaviour information and to collect statistics

Table of cookies used on our websites

Necessary cookies

These cookies are required to run our website & ensure that certain features work properly. These are always enabled, otherwise, you can't view or engage with the website.
Cookie name What id does Expires Domain Company
did The identifier for a device or user agent. 1 year Auth0
did_compat & auth0_compat These cookies are provided by Auth0, Auth0 is authentication and authorisation service, used to identify our customers. This cookie is related to the MyAccount login solution. It is security cookie that generates a unique random key. Without this cookie customers would have difficulty logging into their MyAccount. 1 year Auth0
auth0 Handles user sessions. 3 days Auth0
Cookie Info Banner Contains information for managing the cookie banner 1 year Hoist
ARRAfinity Affinity cookies are used to help people who need to stay with a certain exemple web application or website in Azure Session Azure
__cfduid The_cfuid cookie is used to identify individual clients behind a shared IP address and applu security settings on a per-client base. It does not match any user ID in the web application and cookie does not store any personally identifiable information 30 days Cloudfare
ai_session The cookie is associated with Microsoft Application Insights software, which collects statistical usage and telemetry information for applications created on the Azure Cloud platform. This a unique anonymous session identifier cookie. Session MS-Azure
ai_user It is a unique user identification cookie used to count the number of users accessing the application over time Session MS-Azure
sessionid To keep track of user logged in and logged out status Session Hoist
PublicDirectPayment Used to keep the identity of the user connected to a direct payment session. Encrypted and stores the information necessary to process between direct payment steps. Session Hoist
OptanonAlertBoxClosed & OptanonConsent Contains information on controlling the cookie banner. 1 year Hoist
DIRECTR we use this cookie to manage traffic & performance of our site. Session Hoist
HoistSinglePaymentToken protecting customer sensitive data by replacing it with an algorithmically generated number called a token. Session Hoist
ASP.NET_SessionId General platform session cookie used by websites written using Miscrosoft.NET-based technologies. Usually used to maintain an anonymized user session through the server. Session Hoist
__RequestVerificationToken Prevents the unauthorized posting of content on a website known as Cross-Site Request Forgery. Does not contain any information about the user and is destroyed when the browser is closed. Session Hoist
AWSALB(x) Registers which server cluster is serving the visitor. This is used in context with load balancing, in order to optimize user experience for the chatbot. 7 days BoostAi
Please scroll in the table to see all cookie information

Performance cookies

These cookies tell us how you as a visitor use our website. This data helps us to discover errors and develop new features. It also allows us to test the effectiveness of our website so that it caters to your needs.
_gat Used to throttle request rate. If Google Analytics is deployed via Google Tag Manager, this cookie will be named _dc_gtm_<property-id> 1 minute Google
_gid Used to distinguish users. 24 hours Google
_ga Used to distinguish users. 2 years Google
_hj(x) These cookies are used to record anonymous videos about how visitors use our website. They keep track of how visitors engage with pages on our website. Session Hotjar
Please scroll in the table to see all cookie information

How to manage cookies

You can accept or reject cookies at any time by accessing our preferences panel again:

Link to web preferences panel

If you wish to find out more about cookies, how to manage cookies and what different types of cookies are, please visit

The use of these cookies can be prevented at any time by altering the cookie settings in your browser. However, the functionality of this website will be impaired as a result.

If you are not sure how to do this, please visit ´´Manage cookies´´ section on above provided website where you can find information how to disable cookies on all browsers.

If you wish to prevent cookies from being placed onto your machine by this website, but either cannot or do not wish to implement the measures as suggested above, then please refrain from using this website.


The information contained on website is for general information purposes only. Our company assumes no responsibility for errors or omissions in the contents on the above mentioned website. In no event shall our company be liable for any special, direct, indirect, consequential, or incidental damages or any damages whatsoever, whether in an action of contract, negligence or other tort, arising out of or in connection with the use of the website or the contents of the website. website may contain links to external websites that are not provided or maintained by or in any way affiliated with our company. Please note that our company does not guarantee the accuracy, relevance, timeliness, or completeness of any information on these external websites.

Google Analytics

Please note that we use Google Analytics in order to provide you with the best user experience on our website. The use includes the "Universal Analytics" operating mode. This makes it possible to assign data, sessions and interactions across multiple devices to a pseudonymous user ID and thus analyse a user's activities across devices.

Google Analytics uses "cookies", which are text files placed on your computer, to help the website analyse how users interact with the site. The information generated by the cookie about your use of this website is usually transferred to a Google server in the USA and stored there.

We would like to point out that on this website Google Analytics has been extended to include IP anonymization in order to ensure anonymous collection of IP addresses (so-called IP masking). The IP address transmitted by your browser in the context of Google Analytics is not merged with other Google data. The data will be transferred to the USA with standard contractual clauses implemented as an additional safeguard

To summarize, Google Analytics does not store any personal information about website users. See the following link for confirmation from Google:

For more information about Google analytics cookies, please see Google's help pages and the privacy policy:

Google´s Privacy Policy

Google Analytics Help pages

Your rights

You can prevent Google from collecting the data generated by the cookie and relating to your use of the website (including your masked IP address) and from processing this data by Google by downloading and installing the Browser Add-on. Opt-out cookies will prevent future collection of your data when you visit this website. To prevent Universal Analytics from collecting data across different devices, you must opt-out on all systems used. We would like to point out that in this case that you opt out from Google Analytics you may not be able to use all functionalities of this website to their full extent.

Third parties 

Please note that our website is connected to an electronic payment portal through which you can make direct payments. This service is provided by the payment service provider Adyen. Adyen uses cookies to ensure the proper and secure functionality of the payment portal and to improve your user experience.

We refer to the following Adyen cookie policy:

Last updated

This cookie policy was last time updated: 03 December 2020.

Contact us

If you have any questions regarding the use of cookies, do not hesitate to contact us at:


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